Sales Policy

Effective Date: January 3, 2025

At TopHato, we aim to provide our customers with high-quality plants, gardening supplies, and exceptional customer service. Our Sales Policy outlines the terms and conditions for purchasing from our store and website.

Product Availability

While we strive to keep our inventory up-to-date, product availability is subject to change based on demand and seasonal factors. In the event that an item is out of stock after a purchase has been made, we will notify you promptly and offer the option to cancel your order, select an alternative item, or wait for the product to be restocked.

Pricing

All prices listed on our website and in-store are in U.S. dollars and are subject to change without notice. Prices are final at the time of purchase. Sales taxes may apply depending on your location, and shipping fees will be calculated at checkout for online orders.

Order Processing

Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review the information to ensure it is accurate. Orders are typically processed within 1-3 business days. If there is any issue with your order, you will be contacted by our customer service team.

Payment Methods

We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options as available. Payment is required at the time of purchase. All payments are processed securely through our payment gateways.

Shipping and Delivery

TopHato offers delivery services for online orders. Shipping fees will be calculated based on the size of the order and delivery location. Delivery times vary depending on the shipping method chosen. We are not responsible for delays caused by third-party carriers or shipping services.

International Orders: At this time, we only offer shipping within the United States. We do not ship internationally.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we may not be able to cancel it. For cancellations, please reach out to us at info@tophato.com or (317) 888-1493.

Sales Tax

Sales tax is applied to orders based on the shipping address. The applicable tax rate will be calculated and added to your order total during checkout.

Promotions and Discounts

Promotions, discounts, and coupon codes may be offered periodically. These offers are subject to specific terms and conditions and may have expiration dates or usage restrictions. Discounts cannot be applied to previous purchases or combined with other offers unless stated otherwise.

Returns and Refunds

Our Refund and Returns Policy outlines the process for returning items and receiving refunds. Please refer to that policy for details on how to handle returns, exchanges, or refunds for products purchased from TopHato.

Customer Service

If you have any questions about our Sales Policy or need assistance with your order, our customer service team is available to help:

By purchasing from TopHato, you agree to comply with the terms of this Sales Policy. We appreciate your business and look forward to helping you create beautiful green spaces with our products.