Tophato Payment Policy

Effective Date: January 16, 2025

Tophato is dedicated to providing a secure and seamless payment experience for our customers. Our Payment Policy outlines the various payment methods we accept, the security measures we have in place, and other essential information you should know before making a purchase. We strive to make your transaction as straightforward and safe as possible.

1. Accepted Payment Methods:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Our payment gateway processes your card information securely and reliably.

  • PayPal: We also accept payments through PayPal, offering you an additional layer of security for your online transactions. If you choose PayPal, you will be redirected to the PayPal site to complete your payment.

  • Other Options: From time to time, we may offer alternative payment options. These will be clearly displayed during checkout if available.

2. Payment Security:

  • Secure Transactions: Your payment details are processed through a secure and encrypted payment gateway. We utilize Secure Socket Layer (SSL) technology to safeguard your financial information during transmission.

  • Data Protection: Tophato does not store any of your credit card or debit card information on our servers. This information is directly processed by our payment gateway.

  • PCI Compliance: We are fully compliant with Payment Card Industry (PCI) standards to ensure the highest level of security for your payment data.

  • Fraud Prevention: We employ a variety of fraud prevention tools to detect and prevent any unauthorized transactions. We will reach out to you if there are any irregularities with your order before it ships.

3. Payment Processing:

  • Authorization: Your chosen payment method will be authorized for the full order amount at the time of purchase. This may appear as a pending transaction on your account.

  • Charge: Your payment method will be charged only when your order is prepared for shipment. You will be notified if there are any changes to your order.

  • Currency: All transactions are processed in U.S. Dollars (USD). Please note that your payment provider may apply currency exchange fees if you are using a non-USD payment method.

  • Payment Confirmation: After successfully completing your payment, you will receive a confirmation email with your order details. Please check that the email is sent to you and verify all information to ensure accuracy.

4. Issues with Payments:

  • Payment Errors: If your payment fails or is declined, we will notify you. Please double-check your information and contact your financial institution if necessary. If the issue continues, you may need to use an alternate payment method.

  • Order Cancellation: If a payment cannot be processed after several attempts, we may cancel your order. We will notify you via email if your order has been canceled for this reason.

  • Chargebacks: If you dispute a charge with your payment provider, please contact us first to resolve any issues. We will work with you to resolve any problems or answer any questions you may have.

5. Pricing and Taxes:

  • Prices: All prices displayed on our website are in U.S. Dollars (USD) and are subject to change without notice. We strive to ensure all pricing is accurate and updated promptly.

  • Taxes: Applicable sales tax will be calculated and added to your order total based on your shipping address. Please review your order and associated taxes before completing your purchase.

6. Promotions and Discounts:

  • Promotional Codes: From time to time, we may offer promotional codes that can be applied during checkout. Please ensure that you enter the code correctly before completing your order.

  • Discount Limitations: Some discounts may have limitations, such as minimum purchase amounts, or eligibility requirements. These will be communicated when the discount code is offered.

7. Refunds and Returns:

  • Refunds: Refunds will be issued according to our Return Policy, which can be found on our website under “Returns & Refunds”.

  • Payment Method: Refunds are usually issued to the original payment method. Please allow several business days for the refund to be reflected in your account.

8. Modifications to This Policy:

  • Updates: Tophato reserves the right to modify this Payment Policy at any time. Any changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed of any updates.

9. Contact Us:

For any questions, concerns, or feedback regarding our Payment Policy, please feel free to reach out to us.