Shipment Policy

Effective Date: January 3, 2025

At TopHato, we are committed to providing a smooth and efficient shipping experience for our customers. This Shipment Policy outlines the terms and conditions regarding the shipment of products purchased through our website.

Shipping Methods

TopHato offers a variety of shipping methods to ensure that your order arrives in a timely manner. Shipping options and rates will be calculated during the checkout process, based on the shipping address and the weight/size of your order.

We provide standard and expedited shipping options for most orders. Please note that shipping times may vary depending on your location and the shipping method selected.

Processing Time

Once your order is placed, it typically takes 1-3 business days to process and ship your items. Processing time includes order verification, inventory checks, and packing. Orders are processed Monday through Friday, excluding holidays.

If there are any delays in processing your order, we will notify you as soon as possible.

Shipping Fees

Shipping fees are calculated at checkout based on the delivery method and the size/weight of your order. You will see the total shipping cost before completing your purchase. Delivery fees are non-refundable, except in cases where the product is damaged, defective, or the wrong item was shipped.

Delivery Times

Delivery times depend on the shipping method chosen and your location. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day delivery (only available in select areas)

Please note that these are estimated times, and actual delivery times may vary due to external factors, such as weather or carrier delays.

International Shipping

At this time, we only offer domestic shipping within the United States. We do not ship internationally or to U.S. territories. We may expand our shipping options in the future, and any updates will be posted on our website.

Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking details. You can use the tracking number to monitor the status of your delivery through the shipping carrier’s website.

If you have any questions or concerns about your shipment, please feel free to reach out to our customer service team for assistance.

Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or regional regulations. If any items in your order cannot be shipped to your address, we will notify you and offer alternatives. In some cases, certain plants or items may not be eligible for shipping to specific states due to local agricultural regulations.

Lost or Damaged Shipments

TopHato is not responsible for any lost, stolen, or damaged items once they have been shipped. However, if you experience any issues with your shipment, such as damage upon arrival or non-delivery, please contact us immediately at info@tophato.com or call (317) 888-1493. We will work with the carrier to resolve the issue, and if applicable, offer a replacement or refund.

Incorrect Shipping Address

Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information. If you notice an error in your shipping address after placing the order, contact us immediately so we can assist with corrections, if possible.

Returns Due to Shipping Issues

If your order is returned due to an incorrect address or if the item is damaged during shipping, you may be responsible for additional shipping fees for the reshipment. Please review our Refund and Returns Policy for more details on returns related to shipping issues.

Contact Us

If you have any questions regarding our shipment policy, delivery options, or need assistance tracking your order, feel free to reach out to us:

Thank you for choosing TopHato! We are dedicated to delivering your products safely and promptly.