Tophato Shipment Policy

Effective Date: January 16, 2025

At Tophato, we are committed to delivering your exquisite plant purchases to you safely and efficiently. Our shipment policy is designed to ensure your plants arrive in optimal condition, reflecting the high standards we uphold. We encourage you to read this policy carefully to understand our shipping practices.

1. Order Processing:

  • Processing Time: Once your order is placed and payment is confirmed, our team will carefully prepare your plants for shipment. Processing typically takes between 1 to 3 business days. During peak periods, processing times may be slightly extended, and we will communicate any delays to you promptly.

  • Order Verification: Before shipping, we conduct a thorough quality check of each plant to ensure it meets our standards for health and appearance. We may reach out to you if any issues are identified with your order.

  • Packaging: We use specialized packaging materials to protect your plants during transit. This includes sturdy boxes, supportive fillers, and breathable wraps to minimize stress and damage during shipping. We take pride in our eco-friendly approach to packaging by using recycled and recyclable materials whenever possible.

2. Shipping Methods & Delivery Time:

  • Shipping Partners: We collaborate with reputable shipping carriers to ensure reliable and prompt delivery. Depending on the size and destination of your order, we will choose the best carrier that provides the quickest and safest options. We offer several delivery options for your convenience including standard shipping, express shipping, and local delivery when available.

  • Estimated Delivery Times:

    • Standard Shipping: Delivery times for standard shipping typically range from 3 to 7 business days within the continental United States. Delivery time may vary based on the distance from our shipping location and your address.

    • Express Shipping: Express shipping usually takes 1 to 3 business days. This service may come with a higher cost, but your order will be prioritized, ensuring faster delivery.

    • Local Delivery: For customers in eligible areas, we offer local delivery options which usually take between 1-2 business days. This option is ideal for preserving the plants’ health during transit.

  • Tracking Information: Once your order ships, we will provide you with a tracking number. You can use this number to monitor the progress of your shipment and estimated delivery date. A tracking link will be sent to your email upon shipment.

  • Delivery Time Variability: Please note that delivery times are estimates and can vary depending on weather conditions, carrier delays, and other factors beyond our control. We will strive to keep you informed of any significant changes in delivery schedules.

3. Shipping Costs:

  • Calculation: Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly displayed at the checkout page before you complete your purchase.

  • Free Shipping: We may offer free shipping on certain orders that meet specific criteria, such as a minimum purchase amount. Details about free shipping options will be displayed at checkout and may vary based on promotions.

  • Additional Fees: Please be aware that additional fees may apply for shipments to remote locations, extremely large or heavy orders, or for expedited shipping options. These fees will be transparently shown before you confirm your order.

4. Shipping Restrictions:

  • Geographic Restrictions: Currently, Tophato primarily ships within the continental United States. We will notify you if there are any shipping restrictions to your location, including Alaska and Hawaii.

  • Plant Import/Export: Due to stringent agricultural regulations, we cannot ship plants internationally at this time. We recommend checking local laws if you’re outside the United States.

5. Receiving Your Shipment:

  • Inspection: Upon receiving your order, please inspect the packaging and the plants carefully for any signs of damage. If you notice any issues, please contact us immediately with pictures and detailed information.

  • Damaged or Missing Items: If your plant arrives damaged or if there is an item missing from your order, please contact us within 48 hours with photos and order number for prompt assistance. We will arrange for a replacement or refund if necessary.

  • Responsibility: Once the delivery is confirmed, responsibility for the health of the plants shifts to the recipient. Please provide appropriate care to your plants according to care instructions we provided.

6. Modifications to This Policy:

  • Updates: Tophato reserves the right to amend this Shipment Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed of any updates.

7. Contact Us:

For any questions, concerns, or feedback regarding our Shipment Policy, please feel free to reach out to us.